Refund & Cancellation Policy

We aim to provide our customers with a smooth and reliable shopping experience.

Order Cancellation

Customers may request cancellation of an order before it is processed or dispatched.

Once an order has been processed or shipped, cancellation may not be possible.

Damaged or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact us as soon as possible with your order details and relevant photographs.

Our team will review the issue and assist you accordingly.

Refund

If a refund is approved, the applicable amount will be processed through the original payment method or another suitable method as applicable.

Important: The final cancellation, return and refund conditions should be updated according to the company's actual operational policy before the website goes live.